Collection of your Personal Information
In order to better provide you with products and services offered, FLUIX may collect personally identifiable information, such as your:
If you purchase FLUIX’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and /or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
FLUIX collects and uses your personal information to operate and deliver the services you have requested.
FLUIX may also use your personally identifiable information to inform you of other products or services available from FLUIX and its affiliates.
Sharing Information with Third Parties
FLUIX does not sell, rent or lease its customer lists to third parties.
FLUIX may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to FLUIX, and they are required to maintain the confidentiality of your information.
FLUIX may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on FLUIX or the site; (b) protect and defend the rights or property of FLUIX, and/or (c) act under exigent circumstances to protect the personal safety of users of FLUIX, or the public.
Tracking User Behavior
FLUIX may keep track of the websites and pages our users visit within FLUIX, in order to determine what FLUIX products that are the most popular. This data is used to deliver customized content and advertising with FLUIX to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by FLUIX. This information can include: your IP address, browser type, domain names, access items and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the FLUIX website.
The FLUIX website may use “cookies'' to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize FLUIX pages, or register with FLUIX sites or services, a cookie helps FLUIX to recall your specific information or subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same FLUIX website, the information you previously provided can be retrieved, so you can easily use the FLUIX features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the FLUIX services or website you visit.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
FLUIX secures your personal information from unauthorized access, use, or disclosure. FLUIX uses the following methods for this purpose:
When personal information (such as credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control: and (b) security, integrity, an privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request form you, we will:
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Children Under Thirteen
FLUIX does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, FLUIX may contact you via email for the purpose of providing announcements , promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from FLUIX or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from FLUIX, you may opt out of such communications by clicking on the UNSUBSCRIBE button found on the bottom section of emails from FLUIXENGINEERING.COM
Changes to this Statement
FLUIX welcomes your questions or comments regarding this Statement of Privacy. If you believe that FLUIX has not adhered to this Statement, please contact FLUIX at:
3218 E. Colonial Dr. STE G
Orlando, Florida 32803
Effective as of June 15, 2021
Limited Warranty - Two Years
We manufacture our products to the highest quality standards and tolerances possible because we believe in shipping products that we feel comfortable having in our personal builds.
FLUIX Products are guaranteed against manufacturing defects for up to 2 years. FLUIX LLC will replace the FLUIX product free of charge if your defect is covered by the Warranty with a comparable item.. At FLUIX’s discretion, we can void any warranty claims if the product is out of the 2 year warranty time frame. Customers will contact FLUIX by email at Cooling@fluixengineering.com for any returns or warranty claims. Customers will pay for shipping, any damages during shipping is not covered by warranty. See below for shipping and return instructions. Limited Warranty includes any manufacturing defects that impedes the proper working condition of the product. This does not include hairline scratches or cracks. We can refuse warranty or claim if purchase date cannot be proven.
FLUIX will not cover damage to Motherboard, CPU, RAM, Power Supply, Graphics Card, or
other electronic components of the customer's computer. The Customer relinquishes FLUIX LLC for any liability or responsibility in the event of a leak or damage to the Customers electronic equipment. The Customer Party holds FLUIX LLC harmless of any risk or damage to equipment or components.
Cases when FLUIX product Warranty does not Apply
The FLUIX product Warranty does not apply if the FLUIX product has been installed and/or
used in a manner that does not comply with the user instructions, or has been fitted on unsuitable
1. Normal wear and tear
2. If the FLUIX product has been modified or repaired by personnel other than FLUIX’s.
3. If the defect or damage has been caused by accident, lightning, or other electrical
discharge, fresh or saltwater immersion or spray (outside FLUIX product specifications);
or exposure to environmental conditions for which the FLUIX product is not intended.
4. Where the FLUIX product is damaged as a result of abuse, accident, or other causes
beyond our reasonable control.
5. User mounts TRI-SWIFT Water Block with third party mounting accessories.
The FLUIX TRI-SWIFT CPU Water Block is intended to provide a means to cool the Central
Processing Unit (“Processor”) of the consumer's computer. The TRI-SWIFT Water Block is
intended to be installed on the CPU socket of the motherboard using the included mounting
bracket, mounting screws and accessories only.
FLUIX products that are purchased directly from FLUIX shops may be returned by the Customer as long as they meet the requirements of FLUIX’s return policy and limited warranty
Products returned for a refund for the reason of the customer making an incorrect purchase decision or having remorse must be received within 14 days of invoice date in undamaged and like new condition.. Packaging may be open however the product must not show signs of use. We will charge up to a 20% restocking fee at FLUIX. Returns will not be accepted without an authorized confirmation email from our team, which is valid for 14 days after being issued.
FLUIX will not demand a restocking fee for the returned products that are defective. A qualified FLUIX technician will test each returned product for defects and issue appropriate action as agreed with the customer via RMA process.
Warranty is void if a product has been tampered with in a way in which it was not designed for or described in the user manual. Misuse, modification, handling damage (i.e. dropping) will void the warranty.
When the RMA request is opened, it is mandatory for a customer to send good quality photos or video, where the damage or faulty function is clearly visible/audible.
FLUIX will replace Product(s) free of charge if your device has a manufacturing defect that is covered by the warranty. You must send good quality photos or video, where the damage or faulty function is clearly visible/audible.
Before sending anything to us, please contact our team at FLUIX by emailing us at Cooling@fluixengineering.com Our team will then determine if your problem qualifies for warranty coverage and then you will be notified.
You can start the RMA procedure by emailing us at Cooling@fluixengineering.com , make sure to include “RMA” and your order number in the subject line. We will only honor RMA requests for orders that have been placed in the last 14 days.
Note: Please do not hand deliver your Product(s) to our headquarters, even if local. Our offices are not set up to receive RMA parts. We appreciate your cooperation.
Please follow the RMA instructions below:
Email us at Cooling@fluixengineering.com , make sure to include “RMA” and your order number in the subject line. We will only honor RMA requests for orders that have been placed in the last 14 days.
Scan or take a photo of the RMA request and attach it to the email. Make sure the photo quality is clear and indicates the issue at hand.
Securely pack the device(s) in original packing and mark the package with the original order number provided with the confirmation email during the initial purchase.
When filling out documents for the shipping courier please provide the correct price of the unit(s) purchased. (Example: If you bought 5 devices and are returning 2, please specify the corresponding price for those two devices without tax and shipping.)
Send to our business address: 3218 E. Colonial Dr. STE G, Orlando, FL 32803
Shipping Charges for Returns
The customer is responsible for shipping the product back. Please ship using a carrier that provides a tracking number and proof of delivery. We recommend National post provider, GLS, DHL, TNT, UPS or FedEx. FLUIX will not be responsible for items lost by the carrier. Valid proof of delivery must include the receipt signature of an authorized FLUIX employee.
Damaged Items during delivery
All shipping packages are fully insured. If you receive a damaged package, you must notify us immediately in the RMA system and provide us with clear pictures. If you decide to reject your package due to the damage seen, please take some pictures before and report the issue with our Shipping and Orders Support Team by emailing: Cooling@fluixengineering.com and including your order number.
After that, we will inspect your case with the courier’s company and after your case is resolved, we will send you a replacement item at courier expense or process a refund.
3218 E. Colonial Drive, Suite G Orlando, FL 32803
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TRI-SWIFT WATER-BLOCK LAUNCH FALL 2020